Syniverse Technologies Hiring System Enginer Trainee Associate

Company Name:  Syniverse Technologies

Company Profile:  Syniverse Technologies
https:// www.syniverse.com
Syniverse Technologies, an industry pioneer and innovator for more than 20 years, is committed to simplifying the business and technical complexities of mobile communications.

Designation: System Enginer Trainee Associate

Experience: 0-1 year

Qualification: B.Tech/B.E/M.Tech 

Location: Hyderabad / Secunderabad

Job Details:

General Summary:
A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

Principal Duties and Responsibilities:
System Engineer Trainee
Technical & Operational Activities
Identify, analyze and resolve the assigned tickets
Innovative problem solving & lateral thinking
Root cause the problems and find appropriate solutions
Ability to understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
Active Participation in the ticket review and ensure the appropriate solution is provided
Provide Technical support and demonstrate the Expertize in the specific work area
Ability to prioritize the Tasks based on the business needs
Documentation on the newly discovered solutions
End to End System knowledge and act as SME
Participate in the new initiatives for providing technical solutions
Oracle/SQL Server database admin activities for Development/QA eng.
Refresh production data on to Development/QA/UAT environments
Support DBA specific configuration management activities (RVL kits/builds)
Developing production ready solution support scripts
Understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
Reports
Status report on the activities performed as per the management requirement
Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
Ability to prepare presentation to the Executive Management
Attending project team meetings, generating input/deliverables for DBA activities.

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